Frequently Asked Questions
Expand All | Contract All- What is your product/service?
- We specialize in issues related to online ordering for restaurants.
- Our product and service enables a restaurant to take orders on the restaurant's website.
- Our pricing structure ensures that our product becomes less expensive for the restaurant owner as the order volume increases....(Our monthly charges are capped). This ensures that our services have no adverse effects on the restaurant's margins as soon as the restaurant starts getting as little as 10 online orders a day.
- How long does it take to enable online ordering?
- Typically 5-7 business days
- Sign Up & Give us your menu(s). We provide data entry to put your menus online.
- You verify your online menus
- Then we put an order online button on your website and you can start receiving your orders the same day.
- What kind of support do you provide?
- Every order is confirmed. If confirmation fails, customer service provides the exception management
- If you have any issues in managing the menu, iMenu360 provides you immediate support.
- Our goal is to create a structure which requires minimum support, but if/when you need it we ensure that you are not lost in a maze of voice mails
- Our monthly subscription fee includes the support for menu management
- We help you create coupons for off line promotions, or establish loyalty programs as a part of setup
- Can I cancel? How? When?
- You can cancel ANYTIME by calling us at 866-629-9646 or by sending us an email at Contact Us
- How do you bill?
- Once a month
- We send you a PDF invoice in the email
- We do NOT send paper invoice, unless you explicitly ask for it.
- Reports allow you to see your billing. Invoices will also be available online